Frequently Asked Questions
do you take insurance?
We are considered an out of network provider. You will be provided with a Superbill on a monthly basis. You can submit it with your claim to your insurance company for the reimbursable portion of your out of pocket expense. Please consider asking your insurance company the following questions:
What are my mental health benefits for out-of-network providers?
What is the allowable limit for the following billing codes?
90791: Diagnostic evaluation
90837: Psychotherapy
What modifier is required for telehealth, 95 or GT?
What is my out-of-network deductible?
Do I have session limits?
How do I submit my claim for reimbursement?
Can I submit my claim for reimbursement electronically?
Once you are reimbursed those funds can be repeatedly devoted to your care versus feeling like you have to repeatedly come up with the funds.
Q. What are your fees for service?
A. Please contact us for our current fees. Payment for treatment is required on the date of service. You can use your HSA, FSA, credit, or debit card for payment.
Q. Do you offer sliding scale fees?
A. We offer shorter sessions/discounted rates for a limited number of appointment slots for those who cannot afford our normal rates. We believe that finances should not get in the way of receiving quality treatment. Please talk to us as soon as possible about any hardship or change in your financial circumstances that affects your ability to pay for services.
Q. what is your cancellation policy?
A. We require notice two full business days ahead of your scheduled appointment otherwise the late cancellation fee will automatically be applied.
Q. Do you offer a free consultation?
A. You have the option of scheduling a free 15 minute consultation prior to scheduling an initial evaluation. The purpose of the consultation is to help us understand why you are seeking treatment, allow you to ask questions, and allow us to determine whether it makes sense to schedule an initial evaluation. Please note, an initial consultation does not equate to the establishment of a treatment relationship. This is a mutually agreed upon decision that is typically made at the close of an initial evaluation.
Q. What is the purpose of an initial evaluation?
A. This allows us to learn the nature and history of your presenting concerns and helps us to assess whether we are a therapeutic fit. It is often helpful to do this with more than one provider to enhance the likelihood of finding the best possible fit.
Q. can I ask about services or make an Appointment for someone else?
A. We only work with adults who are at least 18 years of age. As such, we need to hear from the interested person. This helps to reduce confusion and demonstrates interest in directing your own care.
Q. what if you are not accepting patients when i try to establish care?
A. We will offer you excellent referrals to support your ability to get connected to care. You are also welcome to follow-up with us in the future.
Q. What if i find myself in crisis or need to speak with someone immediately?
A. If you are experiencing an emergency, please call 911 or go to your nearest emergency department. If you are in crisis or need to speak to someone immediately contact the Crisis Clinic nearest you. They are available to speak to you 24 hours per day, 7 days per week, whether you just need someone to talk to or you are looking for specific mental health resources.
a) Crisis Text Line Text HOME to 74174
b) National Suicide Prevention Lifeline 1-800-273-8255 and https://suicidepreventionlifeline.org/
c) Pierce County Crisis Line 800-576-7764
d) King County Crisis Line 866-427-4747 and https://crisisclinic.org/find-help/crisis-line/
e) Kitsap County Crisis Line 888-910-0416
f) Snohomish County Crisis Line 425-388-7215